The crisis around the Puretech engine continues in Stellantis. Although the reimbursements of some clients have begun in mid -April, many drivers continue to complain about the situation in the face of reliability problems that refers to the models sold by Peugeot, Citroën, DS and Opel.
In question: three -cylinder engines of 1 or 1.2 liters of displacement sold under this name “Puretch” in many models, with particular problems in the belt and excessive oil consumption.
“I am forced to maintain this car, I am not sure that it works correctly, I run the risk of decomposing in a context of a glass and if I sold it, I should accept a great financial loss,” summarizes BFMTV Jean-Louis Bardou, driver of a vehicle equipped with a Puretch engine.
Refund conditions questioned
Like him, there are more than 53,000 people on Facebook to share their difficulties found in Puretech engines. Last puzzle, refund repairs.
Since January, Stellantis has launched an online platform to compensate for people affected by these various problems. But some complain about too restrictive conditions to obtain their case.
“It must have had, in particular, an event in its engine between January 1, 2022 and December 31, 2024. And then, another sine condition qua without condition, the test must have been intervened in the Stellantis network: if you have done so with an independent mechanic or a third network of the third part, they will be taken to take care of the repairs,” Leguevacs explains, a collective. Stellants.
Stellantis evokes 60% of the “favorable responses”
According to Stellantis, the first reimbursements began on April 15 and the group claims to have received 8,226 applications to date. Until now, the group has been treated with 4,337.
In these compensation requests, 60% or 2,604 clients “received a favorable response, that is, they will be completely compensated by the repair costs of their turbo engines of pure technology,” the automotive group underlines in an email sent to BFMTV.
Of 40% “that will receive a negative response”, Stellantis specifies that 12% “did not make repairs on the network” and that “5% did not follow the maintenance plan required by the manufacturer.”
Finally, “10% of the files are not affected by the campaign”, with “invoices sent that have nothing to do.”
“We have even received requests to solve a problem in a Dacia Duster, so it is obvious that we do not take care of this type of case,” a spokesman told our colleagues in capital. Dacia is in fact part of the Renault group and, therefore, does not belong to Stellantis.
The platform remains accessible to address https://stellantis-support.com No date announced by the moment to finish this compensation campaign.
Certain relaxed conditions to be compensated
Stellantis had also recently softened certain conditions, taking into account the incidents that occurred until December 31, 2024 and no longer until March 18 of that year.
The maintenance book with stamps also allows Stellantis to guarantee the correct maintenance and it is no longer necessary to provide the last three invoices.
Finally, “the family book is now accepted to justify that certain repair invoices are not necessarily in the name of the owner, for example, when the grandchildren use a vehicle when it still depends on grandparents,” said the magazine’s car.
Source: BFM TV
