Speed up and simplify investigative processes
For Damage or Construction claims: PRESENTIS responds to the needs of taking charge of all the files that require previous investigations: be it a soil study, search for leaks in buried hydraulic networks or detection of networks.
To optimize, facilitate exchanges and reduce delays to a minimum, PRESENTIS now offers its insurance clients a dedicated application, called: GEOPLANNING
” Our application offers many advantages to experts and engineers in the field: it allows to make an appointment for an investigation digitally in real time. The latter can also simultaneously obtain a detailed budget and a purchase order, but also define their program and locations if necessary. Everything is optimized! explains Aurélie Jouve, PRESENTIS development manager.
Improving customer satisfaction
Thanks to this new digital tool, the investigation phases are now optimized, thus reducing the time between the expertise and the definition of the repair solution. Insurers thus obtain a better quality of service for their customers, thus improving the customer experience and, consequently, the customer satisfaction index.
Based on the success of the GEOPLANNING solution, PRESENTIS will propose new adaptations in the coming months, in order to meet market expectations with new services and activities that complement the existing ones.
Source: BFM TV
