It is a relief for SNCF travelers or Ratp controllers. This Monday, the law related to the strengthening of transportation security has been promulgated, allowing these agents to find their showers.
Reminder of the facts. At the end of September 2024, this team had to be withdrawn, in question, the non -renewal of the legislative text framing its experimentation due to the dissolution of the National Assembly.
Therefore, it was necessary to wait almost seven months for a text message to return to Parliament, voted and finally promulgated. Therefore, the text provides “the sustainability of the use of foots from the control agents, a medium acclaimed by the agents to reduce tensions in case of aggression.”
In fact, this team is validated by interested parties. In the SNCF, for example, 2,700 agents are equipped on the basis of volunteering, in particular the controllers (there are about 10,000 in total) that, often in the first line in the face of incivility or even in user aggressions, welcome the measure.
Deterrent
In 2023, more than 6,000 acts of verbal or physical violence (insults, outrage, threats, physical violence, etc.) were recorded, 16 every day on average. 433 resulted in a work stopped accident, a higher 8% figure in one year.
According to the SNCF, the presence of a brilliant camera in the maintenance of a controller is dissuasive.
95% of the triggers “allowed to appease or contain conflicting situations”, and 85% of the agents also estimate that “the brilliant chamber has allowed to avoid indignation or aggression,” according to an internal survey.
As a result, 96% of voluntary agents want to maintain the system even if the unions are more nuanced in this adoption.
The objective shown before this legislative record was to equip 5,500 agents for an investment of 2 million euros (a total of more than 4 million euros).
Source: BFM TV
