What are the different areas of expertise at Arc Global Services?
Our main activity is the outsourcing of business processes in the world of banking back office, financing or retail banking. We also have test centers for digital banking and service centers for banking businesses.
How are they still competitive having chosen to move BPO service jobs to France?
Many of these trades have gone abroad for cost reasons, because wages are lower there. We have chosen to be in Rouen, in the region, where salaries are lower than in the Paris region. We train experts and we do not set up a chain of people, where there is a loss of efficiency. This allows us to be more efficient and need much less time for certain back office management actions. Therefore, we are able to offer packages that are less expensive per service than international carriers.
Why is BPO outsourcing accelerating among large French companies?
To control the value chain and costs, most players keep only what constitutes the essentials of their business. They outsource the other activities, which were carried out by temporary workers, CDD or CDI with low added value. For example, in a back office for the management of financing credit files, the bank will allocate more internal resources to granting credit, which is its core business, and will outsource the entry and validation of customer information.
How do you support the development of your resources?
The interesting thing is to see how to accompany people so that they have coherent and evolutionary trajectories. Someone who starts with us with simple learn-the-trade actions, such as validating funding files, will progress to a project manager position. We recruit them with an indefinite contract and as executives, and we help them to progress in specialization or management tasks, to have added value in their achievements, build their loyalty and guarantee a quality of customer service.
How is participation in humanitarian actions also an important part of Arc Global Services?
Created a company-backed endowment fund for inclusion through digital. We recover second-hand computers, train them, then install them in schools and colleges, and introduce young people to digital. This happens mainly in Africa, but we also want to do it in France. Our clients are actors in this system, because some of the recovered computers come from their homes, and our employees are involved because they train young people. This creates a positive ecosystem around this humanitarian action.
This content was produced with SCRIBEO. The BFMBUSINESS editorial team was not involved in the production of this content.
Source: BFM TV
