A BNP Paribas client accuses his bank of having lost the 32,500 euros from his home savings plan (PEL) after requesting the transfer of his money to another bank. This amusing misadventure happened to a statistician at a ministry last year, the newspaper reports. The world this week.
On January 14, 2022, he decides to buy an apartment. He put together a loan file with a broker and asked his adviser in July for “the procedure to follow to make a transfer” from his home savings plan to his bank account, located at “another bank.”
Following the advice of his banker, he sent a “simple letter” in August, requesting that the 32,500 euros from his account at BNP Paribas be transferred to his bank account at Crédit Mutuel, for which he attached the bank account statement (RIB ). But, at the end of August, he was surprised that he had received nothing.
Complaint for manipulation
BNP’s customer service department told him that his money had been sent to Crédit Lyonnais (LCL), to the account of a third party whose bank details were attached to his letter. According The worldthe BNP press service could not “confirm” that this change of bank details was an “internal fraud”, suggesting that the client could be the perpetrator.
The latter, for his part, denounces an error on the part of BNP Paribas and has filed a complaint for forgery. His lawyer demanded reimbursement of the lost sum and denounced an “evidently apparent anomaly”, while the BIC codes of the two banks were very different.
The customer complaints department responded that BNP “strictly complied with the instructions” received. She suggested that he seize the mediator of the Financial Markets Authority, while it is the French Banking Federation that is competent in this type of case.
Source: BFM TV
