Incivility is on the rise and increasingly worries dentists. “We saw patients screaming in every hallway, a patient spitting at the reception window… These are everyday events,” says Véronique Moulis, dental surgeon and president of the Dental Union of the Center Region.
On the front line, the medical secretaries who have to face the anger of patients at the office reception.
“They raise their voices, sometimes doctors have to intervene, when the situation went too far, the doctor tried to call the police,” confesses Léa, medical secretary.
“Assuming the consequences”
According to these professionals, incivility is increasing due to the increase in office closures. This inevitably leads to a decrease in available appointments and patient frustration.
A poster campaign has also been launched to raise awareness among visitors when entering the offices.
“The objective is to tell them ‘be careful, there are lines that should not be crossed because verbal or even physical threats are not acceptable or tolerable and you will be able to assume the consequences’,” explains Clément Nephew, general director of the Dental Union.
Dentists can now, if they wish, undergo training to better respond to violence.
Source: BFM TV
