“My heart is broken”. On Twitter, many netizens have been shocked by the removal of the SNCF Assistant app, and this since the end of August. It will be especially missed for its practical and intuitive side.
The SNCF Assistant application makes it possible, in particular, to monitor the state of traffic in real time, have instant information such as the road number and optimize a trip with the best route.
For this reason, Internet users criticize the SNCF for the end of the valuable functionalities offered by the SNCF Assistant, such as the possibility of viewing the trains that have already left and the stops at the station.
Many also find its replacement SNCF Connect “too heavy” and “poor on instant information” and don’t seem ready to switch to this app.
more besides point that tickets purchased on the Trainline app will no longer be automatically registered in the SNCF Assistant.
“15 to 20 times less used”
Finally, transport users in Île-de-France sorry for the end of the app since the SNCF Assistant allows you to save favorite stations and daily routes to be able to see the departures of the next trains more quickly.
The company also points out that “SNCF Assistant is now used between 15 and 20 times less than SNCF Connect” and ensures that “passengers already find in SNCF Connect all the key functions appreciated by the Assistant, such as passenger information, search of routes and the management of its user”. account” and highlights the application menu that includes most of the Assistant’s functions.
Regarding the accuracy of the Assistant’s instantaneous information, the SNCF considers that “the level of accuracy [sur SNCF Connect] It goes beyond what travelers can currently find on a channel like the SNCF Assistant because real time has been improved, especially on urban routes.”
Launched in January 2022, the SNCF Connect app was heavily criticized when it started, in particular for its aesthetic choice, its lack of simplicity in its use and its serial errors.
Source: BFM TV
