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A computer failure prevents you from collecting your passport or identity document at the town hall

Since Monday it has not been possible to collect his identity document. “The return to normality will occur no later than tomorrow morning,” the Ministry of the Interior tells Tech&Co.

If you need to pick up your new ID or passport at the town hall you will have to wait a little. Since Monday, French municipalities have been facing a computer failure “that affects the conditions for collecting applications for identity documents and passports, as well as their delivery,” the Ministry of the Interior informs Tech&Co.

This incident, which causes random system disconnections, is due to “a version change that occurred on Sunday,” Beauvau continues. The ministry is working on the problem and promises that “a return to normality will occur no later than tomorrow morning (Wednesday).”

The Ministry of the Interior emphasizes that an exceptional delivery procedure reserved for emergency situations remains possible for municipalities and prefectures.

Author: Thomas Leroy
Source: BFM TV

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