Big pricing mistake at Fnac. The brand put a Playstation 5 on sale for a few hours at a price of 69 euros on its site. An unexpected promotion, since Sony’s next-generation console costs, new, at least 450 euros. But the discount was too good to be true.
A Belgian buyer, who took the opportunity to offer the console to his daughter, saw his order cancelled, reports Belgian media RTL info. Despite the purchase order and proof of purchase, Rocco, the Belgian buyer, was unable to obtain the console. Fnac quickly corrected the error online, and apparently did not send the Playstation 5, at least Rocco’s. However, the law states that in the event of a pricing error, the brand is still obligated to sell the product.
“The law establishes that we are obliged to sell the product at the indicated price, except in the case of a truly obvious error. And there is always, obviously, a question of interpretation. (…) Here there can be discussions because there really is a very big difference between the normal price and the price indicated on the site,” explains Julie Frère, spokesperson for Test-achats, a Belgian consumer protection platform, to RTL info.
A second mistake
Still, Rocco, the Belgian buyer, does not hide his disappointment. “It’s easy for me to go back because there is a mistake on the site. They already made a mistake last week,” he told Belgian media.
In fact, a few days before, Fnac had mistakenly offered a speaker for 39 euros instead of 119.
In France, in 2017, the Leclerc site offered Playstation 4 for the paltry sum of 30 euros, compared to the usual more than 400. In general, jurisprudence leans towards the annulment of the sale when the price differences are so significant. French law also establishes “that an onerous contract is void when, at the time of its formation, the consideration agreed for the benefit of the person committing it is illusory or derisory.”
Source: BFM TV
