Hundreds of thousands of victims will finally obtain justice. As TechCrunch pointed out, the Federal Commerce Commission (FTC), in charge of guaranteeing the consumer law in the United States, agreed that the group of parties would pay $ 14 million.
This agreement is the culmination of a complaint filed by the FTC in 2019. The group of parties, owner of numerous appointment requests, including Match.com, Meetic, Tinder and Hinge, was accused of having cheated its clients. These facts in Match.com are particularly concerned by their pay -subscription administration and marketing campaigns.
Deceptive ads and blocked subscriptions
Customers accused Match.com ads to be deceitful. According to the FTC press release, Match.com guaranteed “six months of free subscription” to its customers if they did not know anyone through the application. But to benefit from the discount, it was necessary to meet a lot of restrictive conditions.
Any user who tried to challenge the billing saw their account blocked by game. The subscribers no longer had access to the services they paid for. It was also, according to the FTC, very complex to unsubscribe from application services.
Similarly, according to another TechCrunch article, the company regularly sent emails to its customers, indicating that a potential partner. The message had sent them a message through the application. The latter had to subscribe to a subscription to have access to the discussion, before realizing that it was a scammer or a robot. The FTC criticizes the match for being aware of these fallacious accounts before sending these emails.
The FTC said that the 14 million dollars were going to be donated to customers affected by Dishonest Match.com practices. The group will also be forced to respect several rules, to prevent this type of strategy from being an employee.
Source: BFM TV
