The blizzard in the United States took many American travelers by surprise and thousands of flights were cancelled. On December 29, Valerie Szybala had placed an Apple AirTag tracker in her suitcase to track her, but she didn’t expect to get it back three days later after an incredible epic. Her misadventure, told on Twitter, has been read more than 20 million times.
Valerie Szybala had just landed at the Washington airport when the United Airlines app informed her that the luggage was not on her flight from Chicago, but on another flight. She then chooses the option of letting the airline deliver the bag directly to her house. Thanks to Apple AirTags, which allows you to track an object with the Locate application, she was able to observe the mishap that occurred.
The next day, shocked, she opens the app and discovers that her luggage is in an apartment building in Washington. She then begins to worry and decides to go there to pick up her luggage. Valerie Szybala then falls in front of empty suitcases near a dumpster, but her luggage is not there.
Panicked and angry, she contacts United Airlines customer service. She asks why her suitcase is not in a secure distribution center as her interlocutor from the airline claims. Her only response will be: “Calm down, your bag is in the delivery service.”
January 2, new surprise. Her suitcase is now at a McDonald’s. “The case gets complicated,” she jokes on Twitter. A few hours later, the suitcase returns to the building of departure.
the mystery remains
For its part, the company tries to act, but without success. The baggage tracking site did not update the location of the Washington airport suitcase. Three days later, he receives an SMS. A supposed delivery man tells him that he had delivered the suitcase to the wrong person in Virginia and that he had to pick it up.
Given the information provided by the AirTags, she does not believe this story and suspects that this famous delivery man does not belong to the airline. She was finally able to get her bag back on January 2, three days after he disappeared. Even the local press recounted her misadventure to help him find his luggage.
United Airlines reacted and affirmed to mashable claiming to have “been in contact with this client to discuss the situation and confirm that she has received her luggage.” The company points to the responsibility of one of its subcontractors: “the service provided by our baggage delivery provider does not meet our standards and we are investigating what happened.”
Valerie Szybala advises travelers to use this AirTags device. However, she believes that United Airlines is ultimately responsible. The mystery of a suitcase in the lobby of a building near a dumpster and at a McDonald’s remains unsolved. “I would still like answers,” she said on Twitter.
Source: BFM TV
