“The idea is not to suffer.” A few months after the start of the ChatGPT wave, the government has just announced that the chat agent, powered by artificial intelligence, will be tested in public services.
In practice, 200 agents of the Maisons France services – local windows to support administrative procedures – will have access to a tool, starting in September, to help them answer user questions.
At Tech&Co, the Ministry of Transformation and Public Function specifies that ChatGPT will not be the only model used. Agents will also be able to rely on Bloom, an international model, as well as LLaMA, the AI model developed by Meta, Facebook’s parent company.
Do not replace agents
In practice, the agent will be able to investigate the user’s question to obtain answers that it considers (or not) clearer or more complete. Then you will have to evaluate the relevance of the answer to better correct it later.
This experiment was recorded during the Interministerial Committee for Public Transformation, responsible in particular for considering the simplification of public services. The idea is, therefore, to deal more quickly and efficiently with the numerous procedures that users have to carry out. Other countries, such as Japan, have announced similar initiatives.
Also, agents will only ask general questions without entering personal or sensitive information in the search fields to prevent data leaks. A first evaluation of the experiment will take place in February 2024.
Source: BFM TV
