“Offer an easy, fast and adequate solution for each of its customers.” This is the ambition of the manufacturer Stellantis, after the announcement of the retirement of 82,000 additional cars as part of the Takata Airbags scandal.
All C3 and DS3 produced between 2014 and 2019 and marketed in France are now subject to a so -called “impulse stop” memory, that is, their owners are called not to drive their car until the change of their Takata air bags, questioned again in a fatal road accident in Reims (Marne).
To try to support its customers, Stellantis has announced certain measures. First, to avoid motorists in question, a letter will soon be sent.
“Customers can also verify if their car is affected by a reminder by entering the wine, the vehicle identification number, on the Citroën.f.fr site reminder page, contacting their dealer or, finally, calling the customer relations center at 0805 98 04 02,” specifies the manufacturer.
“Courtesy of cars or mobility solutions”
Then, for customers who will meet without a car, Stellantis promises to “mobilize their supplier network, their distributors and their factories in the implementation of this campaign, to offer an easy, fast and adequate solution for each of its customers.”
“As such, our dealer network will offer courtesy cars or mobility solutions to customers that would express the need,” says the manufacturer.
Stellantis finally undertook “to act with speed and with the greatest transparency in this file.”
Source: BFM TV
