Traveling in the cabin with a pet is allowed under certain conditions on certain airlines. This is the case of Singapore Airlines.
In fact, a couple from New Zealand had the bitter experience on a 13-hour flight from Paris to Singapore last June.
In fact, his seat neighbor was accompanied by a small bulldog as polite as a 3-year-old child, who is also not locked in his basket, since the company accepts emotional support dogs on board for people with mental disorders.
The problem is that the dog had an annoying tendency to drool, snore, and emit unpleasant flatulence, says Insider.com.
13 hours of smelly and noisy flight
So we had to be patient during these 13 hours of noisy and smelly flight.
But after a certain time, while they are trying to sleep, and faced with these inconveniences, they agree to change places and meet in “Eco” class while they were in “Eco premium”.
Upon arrival, Gill and Warren Press obviously didn’t want to stop there. Committed to customer service, the company first offered two gift certificates worth $73 that were considered insufficient by the two passengers.
After making a formal claim, they received two travel vouchers worth $118 each a month later. The couple refuses again, considering that this compensation is very low compared to the damage suffered.
Finally, after negotiations, Singapore Airlines compensated the couple $1,410, a refund for the class difference.
A sum donated to an association.
“It’s the least they can do,” Gill said. “If they wanted to be really nice, they could have given us a lot more.”
In response to bad rumors, Singapore Airlines says it strives “to inform customers that they may be seated next to a service dog before boarding. In cases where customers seated next to a service dog request to be moved, we will help resettle customers in the same cabin if space permits. “In this case, we were unable to move Mr. and Mrs. Press into the same cabin because the Premium Economy cabin was full.”
Good players, Gill and Warren have decided to donate this sum to an association that trains guide dogs to accompany people with visual disabilities in New Zealand.
Source: BFM TV
