As we know, baggage transportation is now a strategic source of revenue for airlines. Depending on their policies, they may charge to check checked or carry-on baggage, which often confuses passengers (who often have to pay extra at check-in).
But when passengers, theoretically exempt from this billing through promotional operations, their credit cards or thanks to their loyalty programs for frequent flyers for example…, are forced to pay large sums once at the airport, they They go on the attack. And in the United States it ends in a collective complaint in court.
American Airlines, US baggage check-in champion
This is what happens to American Airlines, which has offered to pay 7.5 million dollars to customers who are victims of these improper payments (from 30 to 200 dollars depending on the destination), to avoid a lawsuit for “breach of contract” that was then it will take place in two weeks.
The complaint filed collectively in February 2021 by five passengers, a common practice in the United States, underlines that these billings lasted from 2013 to 2021 and would have affected millions of customers of the American company.
Proof that American Airlines is in a delicate position, this sum would be minimal and could still increase depending on the number of valid complaints filed. In addition, all legal and administrative expenses will be borne by the company.
It must be said that “AA” is the American champion of baggage fees according to official statistics with 1.2 billion dollars in revenue in 2021 out of a total in the United States of 5.3 billion…
Source: BFM TV
