When taking a plane, the average passenger always tries to save time, even if that means doing so at the expense of others.
We know that when boarding, airlines call passengers in groups. First those who pay for priority boarding, then families with babies or people with reduced mobility and then the bulk of customers who enter according to their class, with Eco passengers being called last.
But often some people think they are smarter and infiltrate the priority lines to get on the plane as quickly as possible.
In the United States, American Airlines wants to put an end to this traditional fraud. In fact, the airline is testing a system at one airport that will unmask a passenger attempting to board before their boarding group is called, the Washington Post reports.
Specifically, passengers attempting to board early will hear a disapproval “beep” when they scan their boarding pass and the gate agent will see a message at their terminal. You will then be politely asked to wait until your group is called.
“Door lice”
It’s not so much about bad behavior, but about protecting your economic model: priority boarding is a paid option. However, American Airlines prefers to talk about improving the customer experience.
“The new technology is designed to ensure that customers easily receive the benefits of priority boarding and helps improve the boarding experience by providing greater visibility of boarding progress to our team,” he explains in an interview with the Washington Post.
Passengers were able to experiment with this anti-fraud device. On Reddit, one says: “I saw this in action yesterday. It was amazing. I saw about five people get kicked out of the line for trying to board before their group was called. It’s about time!”
Specialists in the sector also welcome this measure aimed at combating the so-called “door lice”.
“Gate agents are busy and don’t always look at boarding groups when people scan their boarding passes. It’s simple, but brilliant,” says Gary Leff of View From the Wing.
Source: BFM TV
