A beacon of hope for aggrieved Made.com customers. Two weeks after announcing that it was placed in liquidation administration, the online furniture seller has released new information to its customers who feared they would never receive their orders or refund if necessary. These are in particular the directors of the PwC firm, appointed last Tuesday to manage the operation, as well as the company itself that sent an email to the hundreds of affected clients.
Did the French customers really comply?
In the first, the deadline for the delivery of the last orders that were already being sent stands out: Friday, November 25. “If you have not received your order by this date, unfortunately we have not been able to send it to you and you should follow the advice given in the creditors section of this website,” the email reads.
What a priori reassures customers who expected to receive their orders, some of which amounted to several thousand euros. Except that the doubt seizes some of the clients gathered in a Facebook support group specially created to communicate the progress of the case. In a literal approach to email, one of the members raises a vague potential for French clients.
Since France is not explicitly mentioned, unlike other European countries, can customers in France really expect delivery of their orders in the next few days? Or are they suffering from Made.com’s complex relationship with carrier VIR, which usually ships to the French market but had already suspended shipping two weeks ago at the company’s request?
In addition to this gray area, the email wants to be very clear about the other situations: “Much of the customer orders are still in the Far East in various stages of production. Due to the impact of the company’s entry under management These items cannot be completed and shipped to clients, in which case you will need to file a claim under administration, details on how to file a claim are available in the creditors section above.”
“Unsecured” Debts
It is therefore the other option that could be applied to clients according to a second email, sent this time by the three PwC directors themselves who are in charge of selling the Made.com brand, domain name and intellectual property to Next Retail. Limited last week. “We have undertaken this operation because we believe that it will offer the best result to all the creditors and that it will allow us to achieve the statutory objective of the administration,” they justify in the email.
On its website, Made.com divides its creditors into three categories: secured creditors whose value is registered with the company, privileged creditors who are employees who receive back wages, paid vacations, unpaid contributions or bonuses, and finally unsecured creditors or not preferential. .
According to the email, customers considered creditors will be able to consult information about the sale to the subsidiary of the British clothing group Next, as well as an argument that justifies it. A document related to SIP 16 (Declaration of insolvency practices 16 or declaration of contest) specifies that they will receive identifiers to be able to declare their credits in an electronic portal. “In addition, as administrators, we must prepare and submit our proposals indicating how we intend to achieve the objective of the administration, it is added at the end of the email. Our proposals will be uploaded to the website no later than November 17. 2022 at 23:59
Source: BFM TV
