Great delays, compensation rejection, passengers that must handle alone, lack of communication and support, Volotea is a low -cost successful airline, but also crystallizes many criticisms.
Therefore, the Spanish operator has finally decided to invest in customer service in France worthy of the name, especially because France represents 60% of its activity.
Your assistance service for French clients will now be accessible seven days a week from 9 am to 7 pm, or 2 additional per week.
Mysterious clients
Volotea also announces an increase in the personnel of its agents in French airports, especially during the peak periods in Nantes and Lyon, but also the French navigation staff to “improve the passenger experience when addressing.”
The company will generalize the use of QR codes for recording and multiply quality controls thanks to mysterious customers.
“This investment attests to our commitment to place the customer experience in the heart of our strategy in France. Thanks to these new features, we demonstrate that the quality of the service and competitive rates can coexist perfectly. France is our priority market and our French clients deserve the best. This approach allows us to strengthen, again, our search for excellence,” says Alex de Jesús, director of Experience of Volotea.
Source: BFM TV
