When a TGV is late, SNCF customers now have the reflection to activate the G30 warranty that allows them to obtain a reimbursement of their ticket that varies according to the importance of the delay in the arrival.
But little I know that if the air conditioning breaks down, if the electrical output of the seat does not work, if the Wi-Fi is absent from subscribers, compensation is also possible, it is the travel or comfort guarantee.
If you notice this type of dysfunction, just challenge the edge of your train and show the problem. It will be in charge of uploading the complaint.
Some conscientious controllers will do it for themselves. This is observed, for example, travelers of a TGV from Paris-Aix-en-Provence on June 6. There are no electric points of sale on this Inoui TGV train and the SNCF agent surprised passengers by announcing that they would affect compensation after this inconvenience.
A few days later, you will receive an email of this type: “After your compensation request for” My Comfort Guarantee “, we are pleased to send your coupon below. This code valid for 1 year, can be used for your future trips on TGV trips and interitors in Metropolitan France.”
A breakdown, there are 11 euros of coupons
In the case of a broken electric departure, which can spoil a five or six hours trip, the 15%coupon, or 10.95 euros in a ticket of 73 euros.
Remember that SNCF Voyageurs also offers the guarantee of information and “undertakes to inform you in case of” possible time modification or in the case of an event that may affect your trip (work, social movement, bad weather, etc.) by email and/or SMS if you have left us your contact data during your reservation or if you are a member of the Gran Voyageur program ‘.
Or the report guarantee: “If your train at the beginning is postponed in more than an hour or eliminated, another travel solution or refund can be offered, depending on your choice.”
And finally, the assistance guarantee “to take care of it, find an alternative to continue your trip and, if necessary, offer accommodation, if there is an important problem during your trip.”
So many commitments that, if not respected, entitle compensation.
Source: BFM TV
