Permanent of the robberies, the payment of the assignments and the customer satisfaction: these are the three criteria taken into account by the Flightright platform to establish the classification “of the worst airlines of Europe”. To do this, it was based “on the analysis of millions of flight data, the evaluation of the speed and efficiency of compensation payments, as well as a large customer survey.”
The general result (all combined criteria) may surprise, since if low -cost companies get quite mediocre scores, this is also the case with large traditional companies. In this ranking, a star corresponds to the lowest note and five stars to the best. Therefore, the National Company Finnair obtains the small coveted title of the “worst European company with 2.48 stars, against Vueling (2.52 stars), Ryanair (2.58 stars) and Easyjet (2.68 stars).
Finnair “particularly mediocre”
“Finnair has particularly mediocre results in terms of reliability, with only 1.5 stars for delays and cancellations, well below the average. The payment behavior of allocations in case of a disturbed flight of the three companies also leaves something to be desired,” we can read.
“We can no longer say that low-cost companies systematically obtain less good results than premium companies. Finnair, a historical and recognized company, is in the back of the squad-Right along with Ryanair of low cost and dump. This shows that the quality does not automatically depend on the price of the ticket,” says Imane El Bouanani, legal manager of France.
In addition, we find that KLM has a bad fifth place equally with British Airways (2.72 stars). Air France is 13 with a general note of 3.15 stars. “The French company has a perfect reliability (2.5 stars) and is positioned in the low classification average, but stands out for good compensation management (4 stars). If the tricolor company testifies a significant effort in favor of the rights of passengers, customer service remains perfect. In terms of customer satisfaction, Air France obtains a score of 2.94 stars,” can be read.
It is the German Discover Airlines company that won the first place in the index with 3.33 stars. “Its exemplary behavior in terms of payments deserves a special mention: with the maximum 5 -star note. But discovering is not the only one that leaves the game: Eurowings (3.32 stars) and Iberia (3.25 stars) also obtain good results in the global classification.”
Breakdown in terms of compensation
In any case, if there are two criteria in which all companies have work to be done, it is, on the one hand, the speed with which each airline pays the compensation owed in case of delays or cancellations of theft. And, on the other hand, the level of satisfaction with respect to the service offered by several airlines, in particular with respect to the speed and reliability in the processing of their requests.
“Despite a slight global improvement in the payment behavior of companies compared to last year, we are still far from real reliability. Many carriers always take too much to pay compensation. And it is the passengers who pay the price, forced to wait months, or even in some cases, to obtain its due,” said Imanan the Booani.
“And this, despite the fact that a questioning of the rights of passengers is currently under discussion at European level. The figures speak for themselves and the potential for improvement is enormous. Our index is not content to reveal every year the companies that assume their responsibilities: it also highlights those that clearly lack their duties,” continues the official.
Source: BFM TV
