On the eve of a turbulent weekend on the SNCF network, travelers who are victims of canceled trains will find a small consolation prize through the exceptional 200% compensation set up by the company. As announced yesterday in a press release, all travelers affected by the cancellation of a train between December 23 and 26 will be able to benefit from a voucher valid for one year and for a value equivalent to double the price of their ticket. , who have requested a refund or exchange for their trip.
To do this, travelers were invited to fill in a form that was just put online on the SNCF website this Thursday afternoon. To access it, Internet users can simply go to the site and click on the mention “More information” in the banner at the top of the page that refers to the social movement of the Christmas weekend. Then they click on “More information about compensation” and then they arrive at a page that classifies the trips in three categories: TGV Inoui in France and Europe and Intercités, Ouigo and finally TER. It is at the bottom of the first one that the access to the online form that invites you to deposit your application appears.
To avoid all these steps, travelers can also directly click on this link: https://tout-oui.sncf.com/.
An automatic chat with a bot
At this time, a conversation with a bot is automatically opened. It is above all about asking the traveler the purpose of his visit. You must then click on “train removed” before indicating the date of your initial travel, i.e. “between 12/23/2022 and 12/26/2022”, and confirm that your train has been removed after the move Social.
Next, the traveler must specify whether they have changed or canceled their ticket. If not, he shall also indicate whether he has received a message about the exceptional compensation of the suppressed train. SNCF sent an email this afternoon to all travelers affected by train cancellations and therefore eligible for exceptional compensation.
The chat with the bot ends at this point and gives access to the form. The traveler must first enter their contact details, that is, their SNCF identifier or create one if necessary.
If you do not want it, you will have to go by mail, which will lengthen the processing time of your request as specified on the site. Once the form is completed, the traveler receives an email confirming that their request has been processed.
As a reminder, Ouigo travelers benefit from specific treatment as the compensation access process is automatic. The credit note will be sent to you by email before Tuesday, January 3.
Source: BFM TV
