After supermarkets without cashiers, McDonald’s without employees? The American fast-food giant isn’t there yet, but is currently testing a next-generation drive-thru in Fort Worth, Texas.
Smaller, the restaurant is equipped with a conveyor belt that delivers the order to the motorist instead of an employee.
“Customers receive their orders via a food and beverage conveyor. This is a great option for customers who want to order before arriving via the McDonald’s app, skip the traditional drive-thru line, and receive your food quickly and easily. the company explains in a blog post.
Obviously, the initiative divides. The associations denounce a costly system that leads to the replacement of employees with robots in a US state where the minimum wage is already 10 cents less than the US federal minimum wage.
Since then, McDonald’s has tried to extinguish the controversy by explaining that this concept was not intended to replace employees with robots. In addition, the unit in question employs two people, a workforce comparable to that of a traditional unit, the group says. The only difference would be the size of the restaurant.
Source: BFM TV
