Discontent against the SNCF remains strong on social media. Many customers whose TGV trip was canceled after the Strike during the Christmas weekend they always complain that they have not received the promised compensation.
The operator announced a bonus equivalent to the price of the ticket, in addition to their full refund, that is, a compensation of 200%. Let’s remember that 200,000 tickets had been canceled as a result of this movement launched by a group of controllers.
“Each file requires individual treatment”
It is impossible to know how many files have been processed (or are pending) to date, but the SNCF explains to us that “the processing of compensation requests is ongoing”.
He assures that “a large number of clients have already received their compensation” without giving a precise figure. To justify the delays that customers consider too long, a spokesman for the operator explains that “each file requires individual treatment.” And to add: “the sending of the digitized receipt may take a few days / weeks. But all requests will be well attended.”
This situation greatly irritates the National Federation of Transport User Associations (FNAUT): “Not only are customers upset because they no longer have a ticket, but they also have to make endless efforts to get their money back, it is intolerable” , denounces its president Bruno Gazeau who demands that these compensations be automated, without customer intervention.
Remember that interested clients have until the end of May to submit their compensation requests.
Source: BFM TV
