Telephone bots have caused considerable damage to Etienne Services. The company suffered an unprecedented wave of automated harassing calls that left the team on edge. Employees, who worked tirelessly to respond to robocalls, were unable to support legitimate calls, resulting in significant financial loss.
The phone bot attack on Etienne Services was so violent that it had an emotional impact on some team members. One of her collaborators confessed to having nightmares at night, in which she was overwhelmed by incessant calls that came to nothing. It’s hard to imagine how stressful this situation can be, with three to eight calls per minute on a business phone line and no one on the phone during non-stop business hours.
Despite multiple complaints filed by the company at the police station, no concrete action has been taken to put an end to the repeated attacks that have jeopardized the considerable efforts deployed by Etienne Services.
The measures deployed to meet customer demand!
Therefore, members of the Etienne Services technical team decided to take matters into their own hands to minimize the loss of legitimate calls. The first of these measures was the implementation of a telephone CAPTCHA with an interactive server, which made it possible to filter a large part of the automated calls. However, that was not enough, as the attackers quickly incorporated speech recognition into their phone bots.
The team then worked on a new solution to achieve 0 losses. The principle was simple: when a number called the company, a message informed the customer that the company was the target of malicious calls and that they would call back immediately. Once the client picked up, he had to type “1” to connect and “2” if he never contacted them. This solution has significantly reduced the number of robocalls, while allowing the company not to miss legitimate calls.
The Etienne Services team has also taken the necessary measures to protect against bot attacks on your website. They have learned to recognize suspicious behavior such as repetitive clicks that are a huge drain on ad budgets. With this knowledge, they were able to implement stronger security measures to protect their website against bot attacks.
Etienne Services: the solution against robot attacks!
These efforts have borne fruit, as since the implementation of the security measures, Etienne Services has not suffered any further attacks from telephone or web bots. The company is now more resilient and better prepared to deal with these types of situations in the future.
Ultimately, the experience taught the Etienne Services team the importance of protecting businesses against bot attacks. They know how violent it can be and the financial and emotional losses a business can suffer. Therefore, his calling is to share his experience and knowledge to help other companies protect against these attacks and minimize the loss of time and money.
The Etienne Services story shows how vulnerable companies can be to attacks from phone and web bots, but it also shows how a company can overcome such a situation by implementing effective security measures. It is crucial that all businesses take steps to protect against bot attacks, as a successful attack can have devastating consequences for a business.
With the increased use of technology in the business world, bot attacks have become a growing threat to businesses of all sizes. Businesses need to be proactive in their approach to IT security and take steps to protect their business from bot attacks. Success stories like Etienne Services can be a source of inspiration for companies looking to strengthen their security against bot attacks.
Company founder Etienne Services recently launched a cybersecurity startup with the goal of protecting companies facing similar problems and lacking the capabilities to protect themselves. If you want to know more about the solutions developed, you can contact Mr. Charly Ifrah through his LinkedIn. He will be happy to discuss with you.
This content was produced in association with Etienne Services. The BFM Business editorial team was not involved in the production of this content.
Source: BFM TV
