Passengers on a Paris-Marrakech flight waited 14 hours on Saturday before they were finally allowed to take off. His flight, initially scheduled for 9:15 a.m. at the Paris Orly airport, finally took off at 11:00 p.m. to Morocco. It is an engine failure of the Royal Air Maroc plane that they were going to borrow.
On site, users expressed their anger, highlighting in particular a communication problem: “no news, no communication service, no Royal Air Maroc representative”, a man complained in particular to BFMTV.
“There will be a service to manage the complaint”
Company representatives finally came to meet the passengers to provide them with answers. Some travelers feared, for example, that on-site hotel or car reservations would not be refunded.
“You will have your certificates that will define the exact time you will leave with the number of hours late,” a manager assures a woman fearful of losing her rental car.
Faced with the wait, others preferred to simply change their ticket. The arrival at more than midnight (local time) in Morocco, “it will be too late for the children”, explains a passenger, “if there were only two of us with my husband, why not, but with the children that will be too much.” late .”
Source: BFM TV
