Samsung is a brand that everyone knows. Founded in 1938 by Lee Byung-chul, what was initially a small food trading company quickly expanded its range of activities. The company has become a predominant player in construction, public works, civil engineering, home appliances and even consumer electronics.
Discover all the Samsung offers of the moment
Its subsidiary Samsung Electronics is the most famous, in particular thanks to the reference products it markets (smartphones, screens, televisions, laptops, kitchen appliances, vacuum cleaners, etc.). If the South Korean company has good press, what about its official online store, the Samsung Shop? Is she trustworthy? What are the customer reviews on this platform? This is what you need to know.
Samsung: return to the internationally known Korean brand
Founded in 1938 by Lee Byung-chul, Samsung was originally a small food trading company. It then branched out into multiple fields, including consumer electronics in 1969 through its subsidiary Samsung Electronics. Soon after its establishment, Samsung Electronics quickly became one of the leading manufacturers in South Korea. Year after year, the firm has continued to develop in its country but also on the international scene until becoming one of the 3 largest consumer electronics companies in the world in 2007, and then the largest electronics company in the world in terms of sales. in 2010. Since 2019, Samsung has been working to become No. 1 in the systems semiconductor sector while driving its growth in areas such as artificial intelligence (AI) and 5G.
One of his goals isoffer customers an unbeatable experience and good value for money. To do this, it privileges technological innovations and constantly seeks to develop next-generation products. The brand sells many premium products (smartphones, displays, laptops, storage devices, home appliances, etc.).
Samsung review: you can check out the dedicated platforms
Its official online store, the Samsung Shop, averages good reviews on platforms. On eBuyClub, for example, the brand gets a rating of 9/10 with a majority of ratings being 5 stars (the best rating). In iGraal it gets a score of 4.5/5. When asked about the reasons for their satisfaction, Internet users mention:
- The reliability ;
- Product durability and performance;
- Delivery speed;
- The innovative nature of the technologies;
- The value for money.
On the other hand, certain services stand out, such as customer support, home installation or the cashback offer, in particular on the Trustpilot site where the Samsung Store doesn’t really get a good press (only 1.1/5 for Samsung and 1.3/5 for Samsung Electronics).
You can also check the buyer reviews in the Samsung store
Samsung Store: reviews directly in the product sheets.
In addition to that, you can check customer reviews and comments directly in the Samsung Store, in the product sheets. Internet users can rate the articles from 1 to 5 (with 5 being the best rating and 1 being the worst), focusing in particular on the design, sound quality, performance or compatibility of the device. In their review, they can also leave a comment with a title, fill in the advantages/disadvantages of the product, and specify whether they recommend it or not. Take the example of the Samsung Galaxy S22 Ultra, S22+ and S22 smartphones. The latter get respectively the notes of 4/5, 4.1/5 and 3.8/5 in the Samsung Store.
Discover all the Samsung offers of the moment
Samsung Shop: Verified Reviews for Perfect Transparency
The opinions of the remaining customers in the Samsung Store are verified and certified authentic by Bazaarvoice. This third-party company strives to preserve the authenticity of the reviews that consumers trust to make their purchases. This seal of trust embodies Samsung’s commitment to providing genuine feedback on its products and services. It also certifies that the opinions are not modified, illegitimate, or denigrating.
Conclusion: should you trust the Samsung Store for your purchases?
You can trust Samsung Shop for your purchases. the site is very safe and no scam has been identified to date. The platform collects overall very good reviews. Internet users are satisfied with their purchases. Of course, some report bad experiences, as with any e-commerce site, but it must be remembered that these are isolated in relation to all orders placed on the site. As if that were not enough, the Samsung Store offers many advantages, such as free shipping, payment facilities, an advantageous returns and returns policy, discounts all year long… Make up your mind!
The BFMTV newsroom was not involved in the production of this content. BFMTV may receive compensation when one of our readers makes a purchase through the links in this article.
Source: BFM TV
