It has become a reflex for many dissatisfied customers: share on social networks a disappointment suffered in the store or online in the hope of being compensated by said company.
A common practice on Twitter (renamed X), known for facilitating exchanges with different brands, which sometimes have accounts dedicated to solving problems with customers.
Generally, companies, after apologizing, invite customers to come and exchange by private message, in order to resolve their case. Only this discussion technique has recently been hijacked by criminals in order to recover the personal data of customers.
Using the blue mark
Some users do not hesitate to usurp -more or less well- the appearance of the official accounts of the brands. They respond to tweets from customers complaining about this company. And to show a more “safe” image, many turn to X Premium (formerly Twitter Blue), the paid subscription of the social network that allows you to have the blue tick, which has long been the sign of certifying an account. .
Once in private messages, the customer feels safe and thinks about exchanging with a real customer service. The fraudulent account then prompts victims to reveal certain private data, particularly their bank details, in order to supposedly offer the requested refund.
Some go even further and ask for the customer’s phone number to call them on WhatsApp, as revealed by the guardian. In this way, many companies are usurped, generally linked to the tourism or banking sector.
Please check the authenticity carefully.
By performing a simple search in the application, you can find, for example, dozens of fake easyJet accounts, some of which indicate in their biography that they can help customers from 8 a.m. to 8 p.m., advocating in particular for “being the only account of Twitter” of the brand. – this indicates the real account of the airline.
Therefore, to avoid any scam, it is necessary to verify the account of the company. Many big brands now benefit from the golden tick, which guarantees the authenticity of a company on the social network, as is the case, for example, with easyJet. In addition, accounts affiliated with a company can display a badge with its logo.
If in doubt, it is best to check the websites of the brands to find the real customer service number for direct contact. Finally, if you suspect that an account is fraudulent, it may be advisable to report it on the social network.
On the X social network, just go to the account profile, click on the three dots at the top of the page, then on “Report” and “You are impersonating me or someone else”. What to avoid disappointing other dissatisfied consumers.
Source: BFM TV
