In its last consumption observatory, the UFC-Que Choisir denounces the practices of the operators when a client goes to the store to change their plan or take a new one.
As part of a mysterious client survey, whose objective was to observe what an advisor who offered as an internet package for a 12 -year -old boy, we discovered that 43% of vendors offered a more expensive or completely inappropriate package.
Free mobile and the bad publication of the student
The mobile publication is indicated: The operator held by Bouygues Telecom It is the last in the ranking: “He only proposed the correct package in 45% of cases.”
Among the other bad students, Free Mobile, whose advisors at the Orient stores were near a mysterious client of two of the two to the package of 8.99 euros per month for a year, before reaching 19.99 euros, “while an offer at 2 euros per month would have been sufficient,” the organization is surprised.
For its part, Orange is criticized for being the most expensive operator, with an average price of 12.47 euros per month in packet proposals, while there is an offer of 8.99 euros per month, and is also at 2.99 euros for six months.
At the same time, the UFC Choisir -which reveals that in more than half of the cases, additional costs remain hidden to the customer, such as the price of the SIM card.
The organization supports its research with several testimonies, including one that emanates from a Normandy retiree, which was oriented by Bouygues Telecom to an expensive smartphone, sold to more than 300 euros, and an offer of fact hides an increase in rates. Not necessarily understanding the ins and outs, he still signed.
In several points of sale SFR, “the 200 GB packages to 20 euros were offered without mentioning the other offers,” the organization indicates.
For the UFC-Que Choisir, these bad practices must be placed on the back “aggressive commercial objectives imposed on sellers.” In fact, certain offers can be remunerated, therefore, encourage advisors to redirect their customers, even if it is not adequate or that there is a less expensive alternative.
In general, before going to the store or communicating with your operator, you must compare offers, for example, on the Internet through independent comparators. It is even more important, since the UFC-who choisir recalls, no right to retire is possible.
Source: BFM TV
