The situation had sown the disaster, and if SFR finally apologized, the operator was happy to offer its customers an envelope of 100 GB of data to compensate for the breakdown very long of more than 12 hours, which prevented its clients from accessing the Internet, sending messages or making called on June 16.
Compensation that is not appreciated by all, as we see on social networks, while some expected financial compensation on their invoice.
Except that SFR does not have the right to grant financial decomation to its clients, in no case, not automatically.
A legal practice for SFR
As BFMTV pointed out, the operator subscription conditions are formal: it is necessary for a breakdown of “more than 48 consecutive hours” or that it represents “10% of the month, or approximately three days” to start a refund mechanism.
Here, the breakdown lasted only 12 hours, allowing SFR to avoid the financial component. Great Prince, the operator with a red square, which has placed in the accelerated safeguarding procedure in case of a sale, therefore, an envelope of data acted.
If you have been affected by this breakdown and feel cheated, you can always try to communicate with customer service or a consumer defense association. This is especially worth if the lack of a network has prevented you from working or had important consequences in your activity. The telecommunications mediator also remains available.
Do not take it, but keep in mind that the operator will have a month to answer.
Source: BFM TV
