For some, preparing for their next vacation is a real treat and the feeling of being far away before their time. For others, it’s a real no-brainer. And for the latter, the essential ChatGPT will perhaps be the best of allies.
OpenAI, the creator of conversational artificial intelligence, introduced a new feature added via plugins on Thursday night. By implementing them in applications or websites, this will enable ChatGPT for research, information, help with creation, etc.
ChatGPT, your new travel agent
Among the first services to adopt plugins, the Expedia group, which also includes the Abritel and Hotels.com platforms, proudly announced their new tool to be offered to ChatGPT users. If you use artificial intelligence and activate the feature, then it will be possible to ask you to book your next stay.
All the data collected by the tour operator (flight schedules and prices, availability of hotels or accommodations, activities, etc.), that is, some “70 petabytes of data”, specifies Expedia, will feed the AI to respond quickly and Efficient to requests. And this new possibility that OpenAI offers is a two-way asset: for brands, it is a way to attract customers who are looking for time savings and precise answers without having to search on their own. For ChatGPT, a way to retrieve data in real time to be even more accurate in your answers, and therefore useful, by connecting to continuously fed third-party services.
And Expedia promises a very easy use: it is enough to indicate as naturally as possible to ChatGPT the desired destination, the possible dates of stay, the type of flight sought (with or without a stopover, according to a certain price, near that city, etc. .), the desired housing options and the AI will display the results it deems relevant. Depending on the platform, it would even be able to indicate the traveler the best time to book knowing the fluctuation of prices. Once the user has all the necessary information, ChatGPT will redirect them to Expedia to finalize their reservation.
AI to detect fraud and boost support
Expedia adds that its AI-powered virtual agents can also more easily resolve post-booking issues (flight cancellation, program change, incidentals, etc.). “More than 30 million virtual conversations (have) saved 8 million hours of agent work time,” the group notes, adding that AI is also being used to detect fraud more massively, to adjust rankings displayed or to further strengthen customer service.
Expedia and its brands aren’t the only ones who will trust ChatGPT to help you plan your vacation. Kayak’s flight comparator is also one of the first brands to implement the OpenAI plugin on their site and app. Soon you will be able to request a specific flight with all the options you want. There is no need to navigate through pages and pages to find out if you have the right to store luggage or if the attractive rate is simply not possible with a bank card that you do not have.
Source: BFM TV
