To pay off his debts, he may soon have to argue with… an artificial intelligence. As in many areas now, artificial intelligence is making a place for collection companies. The objective? Recover the money owed more efficiently and above all at a lower cost.
As the US outlet Vice pointed out, many companies offer automated solutions to replace debt collectors. Among them, Skit.ai, SmartAction, Genesys or Latitude. And they all offer the same thing: optimize agent workloads.
30 million Americans in debt
The company adds that today, about 30 million Americans have outstanding debt. A godsend, therefore, for these companies, which highlight the effectiveness of their solutions. According to some, the fact of not having to deal with a human at the end of the phone, but with a robot, therefore, would allow people in debt to have more confidence because they are less subject to a perception of judgment on the part of their interlocutor
US authorities, such as the Consumer Financial Protection Bureau (CFPB, or “consumer financial protection bureau” in French), however, remain vigilant about the use of these processes. “The use of advanced technologies, such as artificial intelligence, must comply with federal laws,” the CFPB said in a statement.
Do more, faster, with fewer humans in the loop – a process increasingly used by businesses. It remains to be seen if these methods can be applied in all areas, especially those related to money, which is a precious commodity and also a sensitive subject.
Source: BFM TV
