Amazon is now using artificial intelligence to limit shipments of damaged products to its customers. Until today, it was Amazon employees who checked, for each order, the good condition of the items before each shipment.
A time-consuming task, given the number of orders the e-commerce giant places every day: 8 billion packages per year. Furthermore, only 1,000 of these 8,000 million products shipped by the company are considered non-compliant.
For this reason, Amazon has decided, to save time, to use artificial intelligence to check the status of its packages. It is through this system that packages are first examined, without completely avoiding human presence: it is when a package is estimated to be damaged by artificial intelligence that an employee must approve its condition.
AI three times more efficient
The company has already found that artificial intelligence is three times more effective than employees at identifying damaged goods, according to Christoph Schwerdtfeger, Amazon’s director of software development, who also spoke with the Record.
The e-commerce giant is currently rolling out this new technology in a dozen of its stores. If the evidence is convincing, you should generalize it.
Source: BFM TV
