Is it a scam? It is perhaps the first thought of Jade Campbell, 24 -year -old lawyer in Brisbane, and his sister Chloe, 18, after his incorrect in Ticketmaster. The platform billed up to $ 80,000 Australians (45,000 euros) when they tried to buy places for an Ariana Grande concert.
The purchase was very classic. Young women connected to the platform to see their idol on stage. For one of the dates in Montreal on the tour SunThe two places in the well cost 5,000 Australian dollars (2,800 euros), or $ 2,500 each (1,400 euros).
“He was very expensive, but we thought it was absolutely necessary, Ariana is our favorite artist,” Jade Campbell said in a Tiktok video that quickly made hundreds of thousands of views.
The procedure takes place without problems and tickets appear in their Ticketmaster account, accompanied by a confirmation number. The joy of the two sisters is of short duration: a few hours later, an email announces the cancellation of their tickets, without a clear explanation.
Worse: Technical dysfunction causes multiple flows, which raises the total to 80,000 Australian dollars. The young woman immediately contacts Ticketmaster Canada: then she is advised to return to the site to try to get new tickets.
She runs with her mother’s bank card. The transaction fails, and the bank sends several alert SMS that indicate attempts to deduct from the ticketmaster, for amounts that vary between $ 4,500 and $ 5,000.
Given this situation of Kafkai, Jade Campbell multiplies calls to the Customer Customer Service Canada. Promises follow each other without the concrete result. “They said they saw all the costs on their side and that they could cancel them, but that they had to return the problem to a superior,” said the young woman, exasperated. Then, customer service ends up systematically as soon as its situation explains.
Recurrent technical problems
This accident is part of a broader context of technical dysfunctions in Ticketmaster. The platform regularly recognizes problems with certain means of payment and errors that can lead to multiple positions. Users face several error codes, temporary system blockages that identify them as “Bots” and processing times that can create confusion.
Despite this event, Jade Campbell is still determined. He intends to attend the Ariana Grande concert and recover his money, but above all to make sure that “Canada Ticketmaster is responsible” to prevent other fans from living the same accident.
Source: BFM TV
