Replace employees with artificial intelligence. IBM has been thinking about it for a few years and has done it. As reported by the Wall Street Journal, the work of a few hundred employees of the company’s human resources is now carried out by AI, and more particularly by AI agents, who can perform tasks independently.
But these replacements also allowed IBM to increase the number of hiring in other functions, says the company. “While we have done a great job within IBM to take advantage of AI and automation in certain corporate workflows, the total number of jobs has increased” because this has allowed to invest more in other areas, explained the company’s CEO, Arvind Krishna, in Wall Street Journal.
The agents
These areas, which include software, sales or marketing engineering, focus on “critical thinking,” he said. In other words, employees must do things that “face other humans, in opposition to a simple memory process work.” IBM could hire more programmers and vendors. However, the company does not indicate during which period it eliminated the works that allowed these hiring.
Arvind Krishna’s statements are held when the company celebrates its annual conference, IBM, I think, this week. On the occasion, he announced on Monday the launch of services that allow companies to create their own AI agents, but also to manage several.
By launching this type of services, IBM follows the steps of Microsoft, OpenAi or Nvidia, which already allow companies and developers to create their own agent, adapted to their needs.
Source: BFM TV
