A vast breakdown assigned the Credit Mutuel’s services, preventing banking group customers from paying or withdrawing money for two hours this Saturday, August 30, an “internal dysfunction,” according to the bank.
“The internal cause of the incident was identified and quickly resolved thanks to the mobilization of our IT teams,” continues the bank that presents its “sincere apologies to the interested members, clients and merchants interested.”
An error of payment acceptance
A group spokesman said it was a mistake in terms of acceptance of Credit Mutuel, CIC and Monabanq Card Carryers payments, an error that “has no unprecedented” in the banking world, even if it is the first time that the group has affected the group to 14 million customers.
I still couldn’t specify how many clients had been affected exactly.
In the social networks of many customers they complained that they cannot pay their purchases two days since the beginning of the school year.
According to the Downetector site, which lists the communications of online platforms, more than 5,200 reports on the default mutuel and almost 3,000 for the CIC had been made, on Saturday around 8:30 pm
This site also lists reports in other banks such as Credit Agricole, Société Générale or The Savings Fund.
Source: BFM TV
